Business Process Automation for Better CX

In today’s digital-first world, automating business processes is key to delivering better customer experiences.

From my Digital Workspace Works podcast. Please enjoy the episode and show notes: Podcast Link: In today’s digital-first world, automating business processes is key to delivering better customer experiences. This week, Ryan chats with Sean Sadler, a senior IT leader with a passion for implementing business process automation to drive organisational change. Topics Business process automation & transformation Running an innovation challenge to generate new ideas to improve the business Using RPA to increase efficiency Integrating systems to improve customer experience Shadow IT Challenges of self-serve customer service Meet Our Guest Sean Sadler is a results-driven information technology leader with strong commercial acumen and more than 20 years’ experience devising IT enabled strategies to drive continuous innovation and increased capability. He enjoys making a difference and adding value, either by providing the necessary direction, structure and leadership, or by providing advisory / consulting services. Connect with Sean: https://uk.linkedin.com/in/sean-sadler-cloudchoices

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Ryan Purvis

I enjoy learning and sharing what I learn. I’m actively involved in AI, Machine Learning and Bot projects. Opinions are my own.